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Award Categories
The following categories for Excellence in Customer Service are as follows. These are the categories that customers can nominate businesses for, or businesses can self-nominate.

Excellence in Customer Service for Aboriginal & Torres Strait Islander Businesses

Excellence in Customer Service in Animal Services

Excellence in Customer Service in Beauty

Excellence in Customer Service in Education & Training

Excellence in Customer Service Employment & Recruitment

Excellence in Customer Service in Hair

Excellence in Customer Service in Health & Wellbeing

Excellence in Customer Service in Hospitality – Accommodation

Excellence in Customer Service in Hospitality – Food & Beverage – Small

Excellence in Customer Service in Hospitality – Food & Beverage – Large

Excellence in Customer Service in Manufacturing & Construction

Excellence in Customer Service in Motor Transport Sales and/or Service

Excellence in Customer Service in Professional Services – Small

Excellence in Customer Service in Professional Services - Large

Excellence in Customer Service in Retail – Small

Excellence in Customer Service in Retail – Large

Excellence in Customer Service in Tourism, Sport & Entertainment

Excellence in Customer Service in Trades & Services

NSW BUSINESS CHAMBER ALIGNED CATEGORIES

These categories can only be entered by the business and via the online portal.

Excellence in Micro Business (up to 5 Full Time Equivalent (FTE) employees):

This award recognises a business that has effectively driven growth and is able to demonstrate the specific strategies implemented to achieve business success and/or resilience. Entrants are required to demonstrate their achievements over the past 12 months across the key area of business excellence. This category is open to businesses with less than 5 employees at the time of entry, who have been trading for a continuous period of two years or more.

Excellence in Small Business (5 to 20 FTE) employees:

This award recognises a business that has effectively driven growth and is able to demonstrate the specific strategies implemented to achieve business success and/or resilience.

Entrants are required to demonstrate their achievements over the past 12 months across the key area of business excellence. This category is open to businesses with 5 to 20 employees at the entry, who have been trading for a continuous period of two years or more.

Excellence in Business (+21 or more employees):

This award recognises a business that has effectively driven growth and is able to demonstrate the specific strategies implemented to achieve business success and/or resilience. Entrants are required to demonstrate their achievements over the past 12 months across the key area of business excellence. This category is open to businesses with 21 or more employees at the time of entry, who have been trading for a continuous period of two years or more

Outstanding New Business:

This award recognises a start-up business that has effectively driven growth and is able to demonstrate the potential to achieve future success. Entrants are required to demonstrate their commitment over the past 12 months to being an outstanding start-up. This category is open to new businesses that have been trading continuously for one year but less than 24 months.

Outstanding Employer of Choice:

to be eligible for this award the business must have been trading for a period of two years or more, and not be bankrupt or trading insolvent at the time of entry.

Outstanding Employee:

This award recognises an inspirational employee who has demonstrated a passion for their role and a commitment to their workplace and community. To be eligible to enter this category, the individual must have been employed by their current employer for a minimum of 18 months.

Outstanding Young Business Leader (aged between 18-30 years at time of entry):

This award recognises an inspirational business leader aged 35 or under who demonstrates outstanding entrepreneurial spirit, strategic business direction and innovative ideas.

To be eligible to enter this category, the individual must have held a management position within their organisation for a minimum of 18 months at the time of entry, and not be a NSW Business Chamber Staff Member, Regional Advisory Councillor, State Councillor or Board Member.

Outstanding Business Leader (aged 36 years and over at the time of entry):

The Outstanding Business Leader award recognises an inspirational business leader aged 36 or over who demonstrates outstanding entrepreneurial spirit, strategic business direction and innovative ideas, whilst providing leadership to the new generation.

To be eligible to enter this category, the individual must have held a senior management or executive level position within their organisation for a minimum of 18 months at the time of entry, the individual must not be a NSW Business Chamber Staff Member, Regional Advisory Councillor, State Councillor or Board Member.

Download the award categories HERE.
  • 1. Excellence in Customer Service in Retail: Small – less than 5 FTE
  • 2. Excellence in Customer Service in Retail: Large - more than 6 FTE

    The Excellence in Retail category is open to all retail business operators including fashion, furniture, home wares and appliance retailing, floor-covering, domestic hardware, paints and glass, other store based retailers, including chemist, lighting, supermarkets, grocery stores, beer, wine and spirit retailers, pet stores, art and craft retailers, book shops, health food, etc.

  • 3. Excellence in Customer Service in Hospitality – Accommodation

    The Excellence in Hospitality – Accommodation category is open to all business operators in the accommodation sector, including hotels, motels, caravan parks, serviced apartments, hostels, bed and breakfasts, guest houses.

  • 4. Excellence in Customer Service in Hospitality – Food & Beverage: Small – less than 5 FTE

  • 5.Excellence in Customer Service in Hospitality – Food & Beverage: Large - more than 6 FTE

    The Excellence in Hospitality – Food & Beverage category is open to all food & beverage business operators, including restaurants, bistros, cafes, take-aways, fast food, catering, bakeries, bars etc.

  • 6. Excellence in Customer Service in Education & Training

    The Excellence in Education & Training category is open to all education and training providers, including schools, Tafe, community colleges, universities, vocational training businesses, childcare services, dance schools, martial arts schools.

  • 7. Excellence in Customer Service in Animal Services

    The Excellence in animal services category is open to all animal service providers, including pet stores, pet minding, walking, grooming, equine services, veterinary services, training services, livestock supplies, rural animal services, rescue services, wildlife services.

  • 8. Excellence in Customer Service in Health & Wellbeing

    The Excellence in Health & Wellbeing category is open to medical centres/surgeries, NDIS providers, restorative services eg, medical imaging, physiotherapy, chiropractors, massage therapists, personal trainers, gyms, nutritionists, yoga, pilates studios, psychologists, psychiatry, mental health therapists, counsellors, life coaching etc.

  • 9. Excellence in Customer Service in Professional Services: Small - less than 5 FTE

  • 10. Excellence in Customer Service in Professional Services: Large - more than 6 FTE

    The Excellence in the Professional Services category is open to legal services, real estate, insurance, accounting, consultancies, architects, engineers, financial services, Information & Technology, telecommunications, designers, artists, photographers, communications & public relations, publishing, superannuation, bookkeeping etc.

  • 11. Excellence in Customer Service in Hair in a retail space

    The Excellence in Hair in a retail space category is open to hairdressers and barbers.

  • 12. Excellence in Customer Service in Beauty in a retail space

    The Excellence in Beauty in a retail space category is open to beauticians, make-up artists, nail artists, face and body spa salons, hair removal, cosmetic tattooing, lash and brow specialists etc.

  • 13. Excellence in Customer Service in Employment & Recruitment

    The Excellence in Employment & Recruitment is open to businesses in the vocational placement industry, labour hire agencies etc.

  • 14. Excellence in Customer Service in Motor Transport Sales and/or Service

    The Excellence in Motor Transport Sales and/or Service is open to businesses in new and used vehicle, farm machinery, truck and transport sales and service.

  • 15. Excellence in Customer Service in Manufacturing & Construction

    The Excellence in Manufacturing and Construction is open to businesses engaged in providing small and large construction services to individuals and government, business engaged in large construction projects, businesses engaged in infrastructure projects, residential and nonresidential construction, land development, heavy and civil engineering, building structure services. Any business manufacturing a whole or partial product.

  • 16. Excellence in Customer Service in Trades & Services

    The Excellence in Trades and Services is open to mechanical, plumbing, welding, carpentry and joinery, sign writing, locksmiths, cleaning, repair services, electrical, printing, pest control, roofing, blinds curtains awnings, pool services, lawn & garden services, plastering services, windscreen repairs, hire companies, security, wheel & tyre, freight, courier, taxi and delivery services, flooring, travel agencies, air conditioning, smash repairs, motor body builders, car wash and detailing services, painters and decorators.

  • 17. Excellence in Customer Service in Tourism, Sport & Entertainment

    The Excellence in Tourism, Sport & Entertainment is open to staycation venues, sporting venues, entertainment venues, galleries, museums, dance academies, martial arts academies, museums, visitor information centres, wineries, breweries etc.

  • 18. Excellence in Workplace health & Safety

    This award recognises demonstrated commitment to continuous improvement of workplace health and safety outcomes in business through the implementation of an integrated business approach. The winner of the Excellence in Workplace Health & Safety will proceed through to the 2022 Safework NSW awards as a finalist. The SafeWork Awards were established to encourage public and private workplaces throughout NSW to develop and implement initiatives that help to achieve a safer and healthier work environment whilst publicly recognising and rewarding outstanding work health and safety and return to work innovations and achievements.

  • 19. Excellence in Customer Service for Aboriginal & Torres Strait Islander Businesses

    Open to any business or organisation that is ATSI owned, managed or membership based providing employment or services in support of the ATSI community with a minimum 50% of staff identifying as ATSI. A membership based organisation (e.g. a Charity limited by guarantee) would suit the criteria as would a privately owned venture.

  • Tamworth Business Chamber Quality Business Awards include the below award categories which align with the NSW Business Chamber Business Awards.
    To participate in these aligned categories a business must be a member of the Tamworth Business Chamber OR Business NSW or become a member to progress in the awards.
    You can nominate your own business in the following Business NSW aligned categories, where winners go onto the Business NSW Regional Awards and if successful, the Business NSW State Awards.
    Please note there is no limit on the amount of categories a business may enter for the below NSW Business Chamber aligned categories.

  • 20. Outstanding Start Up ‘Start Up Superstar’: The Outstanding Start-up Award recognises a start-up business that has effectively driven growth and is able to demonstrate the potential to achieve future success. Entrants are required to demonstrate their commitment over the past 12months to being an outstanding start-up. This category is open to new businesses trading for a period less than 24 months.

  • 21. Excellence in Micro Business: The Excellence in Micro Business Award recognises a business that has effectively driven growth and is able to demonstrate the specific strategies implemented to achieve business success and/or resilience. Entrants are required to demonstrate their achievements over the past 12 months across the key area of business excellence. This category is open to businesses with less than 5 employees at the time of entry, who have been trading for a continuous period of two years or more.

  • 22. The Excellence in Small Business Award: The Excellence in Small Business Award recognises a business that has effectively driven growth and is able to demonstrate the specific strategies implemented to achieve business success and/or resilience. Entrants are required to demonstrate their achievements over the past 12 months across the key area of business excellence. This category is open to businesses with 5 to 20 employees at the entry, who have been trading for a continuous period of two years or more.

  • 23. The Excellence in Business Award: The Excellence in Business Award recognises a business that has effectively driven growth and is able to demonstrate the specific strategies implemented to achieve business success and/or resilience. Entrants are required to demonstrate their achievements over the past 12months across the key area of business excellence. This category is open to businesses with 21 or more employees at the time of entry, who have been trading for a continuous period of two years or more.

  • 24. Outstanding Community Organisation: The Outstanding Community Organisation Award recognises an organisation that works to improve the social, cultural or environmental well being of the community. Entrants are required to demonstrate their commitment over the past 12months to being an outstanding community organisation. This category is open to social enterprises and not-for-profit organisations who have been trading for a period of over 24months.

  • 25. Excellence In Innovation: The Excellence in Innovation Award recognises a business that has made significant contributions to their industry or implemented innovative solutions for new and existing business needs through the introduction or improvement of an idea, method, technology, process or application. Entrants are required to demonstrate their achievements over the past 12 months across the key area of innovation.

  • 26. Employer of Choice: The Employer of Choice Award recognises a business that has implemented strategies and initiatives to create stimulating and supportive workplace environments to maximise the full potential of their workforce. To be eligible for this award the business must have been trading for a period of two years or more, and not be bankrupt or trading insolvent at the time of entry.

  • 27. Outstanding Employee: The Outstanding Employee Award recognises an inspirational employee who has demonstrated a passion for their role and a commitment to their workplace and community. To be eligible to enter this category, the individual must have been employed by their current employer for a minimum of 18 months, and not be a NSW Business Chamber Staff Member, Regional Advisory Councillor, State Councillor or Board Member (not Awarded at State, ONLY awarded at a Regional level). Should the entrant leave the organisation before the Regional or State Gala event, they will not be eligible to receive an award.

  • 28. Outstanding Young Business Leader: The Outstanding Young Business Leader Award recognises an inspirational business leader aged 35 or under who demonstrates outstanding entrepreneurial spirit, strategic business direction and innovative ideas. To be eligible to enter this category, the individual must have held a management position within their organisation for a minimum of 18 months at the time of entry, and not be a NSW Business Chamber Staff Member, Regional Advisory Councillor, State Councillor or Board Member.

  • 29. Outstanding Business Leader: The Outstanding Business Leader Award recognises an inspirational business leader aged 36 or over who demonstrates outstanding entrepreneurial spirit, strategic business direction and innovative ideas, whilst providing leadership to the new generation.

About the Quality Business Awards
2022 QBA Key Dates
Thursday 16 June
2022 Sponsor Launch
Friday 17 June
Nominations open
Tuesday 28 June
Judges’ Orientation
Friday 8 July
Judging Commences
Monday 25 July
Nominations Close
Friday 29 July
Final day to accept nomination
Monday 1 August
Tickets on Sale
Monday 15 August
Judging closes
Friday 19 August
Finalists announced
Monday 22 August
People’s Choice voting commences
Monday 29 August
Ticket sales Close
Monday 5 September
People’s Choice Closes
Friday 9 September
2022 Quality Business Awards
Key Dates
18 June
Nominations opened
26 July
Nominations closed
30 July
Award acceptance closed
20 September
Juging Closed
14 October
Finalists announced
25 October
People Choice Award voting commences
4 February
Last chance to purchase tickets
18 February
2021 Quality Business Awards
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